Privacy Policy

At Ballpark Bus, we respect your privacy and value the trust and confidence you place in us. We are committed to safeguarding your privacy while you’re using;; Ballpark Bus applications for iPhone, Android, or Windows Phone; (referred to individually as "Site" or collectively as "Sites"). This privacy policy (referred to on this page as the "Policy") describes our commitment to your privacy. By using a Site, you acknowledge that you understand and expressly agree to this Policy.

Please note that this Policy may change without special notice to you. Please check back to review this Policy whenever you visit a Site as you will be deemed to have read, understood, received notice of, and agreed to any changes. This Policy supersedes all previous statements or policies concerning Ballpark Bus’ collection of personal information from a Site. You may also see periodic statements displayed on a Site notifying you that our Policy has changed, especially in places where we collect personal information from you. The last update to this Policy shall also be its effective date.

We collect personal information in several ways from several different parts of the Site. The information we collect includes two basic kinds: (1) information that can identify you as a specific individual, such as your name, telephone number or e-mail address, and (2) information that we use only as data in the aggregate.

We ask for and collect personal information in the following circumstances:

  1. When you purchase tickets and make a reservation through the Site we collect a certain amount of personal information about you (and, if necessary, your traveling companions) when you begin the reservation process and purchase seats. We use this information to fulfill your booking requests. This information may include all or part of the following:
    • Your name
    • E-mail address
    • Mailing address (if necessary)
    • Billing address
    • Telephone number
    • Credit card type, number, expiration date, and security ID
    • Travel and reservation information (pick up location, dates of travel, names and number of travelers in your party,
    • Passenger discount types (if any)
    • Promotional codes used (if any)
    • If you use the Site to purchase tickets for more than one person, we may also ask for the name of each person traveling so that we may issue a ticket in each passenger’s correct name. We do not use these names of other passengers for any other purpose. We may also ask for your telephone number so that we can contact you in the event that there is a major scheduling change or cancellation of your trip.
  2. When you contact us through the Site, such as through our ‘Contact Us’ page, we may keep a record of that correspondence which includes your e-mail address and any other information you provide to us in your correspondence.
  3. When you browse and otherwise use a Site (Cookies). Each time you visit a Site, we may collect some information automatically about your computer by means of a "cookie." A cookie is a small amount of data that is sent to your browser from a server and stored on your computer or mobile device until it expires or you delete it. You can always choose not to receive cookies by setting your browser’s options to refuse to accept cookies. Ballpark Bus, or any third parties on behalf of Ballpark Bus, does not collect personally identifiable information about your online activities over time and across different websites when you use the Site. Accordingly, because Ballpark Bus does not engage in the collection of such information, Ballpark Bus does not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party Web sites or online services. Generally, we use cookies to:
    • Estimate our audience size. Each browser accessing the site is given a unique cookie which is then used to determine the extent of repeat usage, usage by a registered user versus by an unregistered user, and to help target advertisements based on your interests and behavior.
    • Measure and track certain traffic patterns, including information like the areas of the site you have visited, and your visiting patterns in the aggregate. We may use this information to better personalize the content, banners, and promotions that you and other users will see on a Site.
    • Remind us of pages on the site you have browsed so that we may provide a more personalized experience.
    • For your convenience so that when you return to a Site, you are identified. It allows us to recognize you upon visiting a Site.
  4. In addition, we collect certain technical information from your computer or mobile device each time you request a page during a visit to a Site. This information is collected from your browser and may include your IP address, operating system and browser software (e.g., Internet Explorer or Safari), but this information is not shared outside of Ballpark Bus.

We use the information that you provide or that we otherwise collect while you’re using the site in the following ways:

  1. To process your seat purchases.
  2. To make your experience on the Site more enjoyable and to provide you with offers and products that meet your particular interests.
  3. To help us refine site design and layout, improve site content, and compile demographic information about site visitors.
  4. To help us understand how customers use our site.
  5. To communicate with you in order to fulfill our service commitments.
  6. To notify you about special offers, promotions and site enhancements by e-mail, when you choose to receive them.
  7. If you make an online purchase from the site, we use the information obtained during your visit, such as your credit card number and contact information, to process the order.
  8. While you are on our Site or via email, to deliver more relevant content to improve the customer experience.
  9. To help identify and troubleshoot technical issues you may encounter

We work with certain reputable independent contractors who perform certain tasks for us on a contract basis. These tasks and categories of contractors include storing and managing customer information and providing advice about and support for our products and services. By using these contractors, we can better offer you a variety of products and services.

If you make a request for information about, subscribe to or make an online purchase of, goods or services offered by one of our business partners on a Site, you are giving us your express permission to share your personal information with that business partner so that your request, subscription, or purchase can be fulfilled under that partner’s own online privacy policies and practices.

We may disclose aggregated user statistics (for example, a statistic indicating that 45% of our users are female) to describe our services to prospective partners, advertisers, and other selected third parties, and for other lawful purposes.

We reserve the right to disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating this Policy or who may be causing injury to or interference with (either intentionally or unintentionally) Ballpark Bus’ rights or property, Ballpark Bus’ independent contractor’s rights or property, other Ballpark Bus users or anyone else who could be harmed by such activities. We may disclose or access account information for administrative or other purposes that we deem necessary to maintain or improve our products, services or the operation of this site, for law enforcement purposes, or when we believe in good faith that the law requires it.

Please also be aware that when you click on an advertisement on another site that is linked to, or when you otherwise use web sites that link to the site, your personal information may be collected by those sites. This Policy does not cover the privacy practices of any such other web sites, and we cannot accept responsibility or liability for the privacy practices of those other sites. Please refer to those sites’ privacy policies for information about their practices.

Passenger or Site User acknowledges that Ballpark Bus does not process payments for seat purchases, and instead, utilizes an independent contractor, Stripe. Accordingly, Passenger or Site User agrees that Ballpark Bus shall have no liability for any damages arising from Passenger or Site User’s submission of financial information, and Passenger or Site User’s sole remedy shall be against Stripe, if any.

When you give Ballpark Bus personal information, that information may be sent electronically to servers outside and separate from Ballpark Bus and outside of the state where you originally entered the information. In addition, that information may be used, stored and processed outside of Ballpark Bus and outside of the state where you entered that information. Whenever we handle personal information as described above, regardless of where this occurs, we take steps to ensure that your personal information is treated securely.

Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. However, we cannot accept liability for disclosure of any personal information due to errors in transmission or unauthorized ads or errors and omissions of third parties.